Terms & Conditions
LATTUADA Jewelry
Last updated: October 22, 2026
These Terms & Conditions govern all purchases made through the LATTUADA Jewelry online store at gianlucalattuada.art.
LATTUADA Jewelry offers original jewelry creations conceived as wearable works of art. Each piece reflects an individual artistic vision and is produced using artisanal techniques and selected precious materials.
Please read these Terms & Conditions carefully before placing an order.
Nothing in this document excludes or restricts consumer rights that cannot lawfully be waived.
1. Seller Information
The seller is Gianluca Lattuada, an independent professional registered in Italy, operating commercially under the name LATTUADA Jewelry.
Customer service: Contact LATTUADA Jewelry
Website: https://gianlucalattuada.art
LATTUADA Jewelry is a commercial brand and not a separate legal entity.
2. Nature of the Creations
LATTUADA Jewelry creations are conceived as individual artistic objects rather than industrially standardized accessories.
Each design is developed from an original artistic concept and produced or finished using artisanal techniques.
The products offered are physical jewelry items intended for personal use. Their artistic character, however, does not remove any statutory rights or protections applicable to the sale of consumer goods.
Customers acknowledge that handcrafted creations may display individual characteristics and naturally occurring differences between pieces.
3. Handcrafted Variations and Artistic Characteristics
Each creation is individually produced or finished by hand.
Consequently, two examples of the same design may not be perfectly identical.
Natural and artisanal variations may include:
- Subtle differences in shape, proportion, surface texture, and finishing.
- Minor irregularities resulting from hand-forming, assembly, polishing, or other manual techniques.
- Natural differences in pearls, including shape, luster, surface characteristics, and coloration.
- Natural differences in gemstones, including tone, inclusions, internal structures, and optical characteristics.
- Minor differences in the positioning or visual balance of decorative elements within the intended design.
These characteristics are part of the artistic and material identity of the creations.
Variations that are inherent to the disclosed handcrafted nature of the product and consistent with its description and agreed specifications do not, by themselves, constitute defects.
Product photographs represent the design and general appearance of the creation. They do not guarantee that every handcrafted example will be visually identical in every detail.
The fundamental design, material composition, essential characteristics, and specifications agreed at purchase will nevertheless be respected.
Any material substitution that materially changes the agreed product specifications requires the customer’s agreement.
4. Materials and Finishes
Products may incorporate sterling silver, gold plating, pearls, natural gemstones, and other materials specified in the relevant product description.
Descriptions of precious metals, coatings, gemstones, and other material characteristics refer to the specifications of the product purchased.
Gold plating is a surface finish and must not be confused with solid gold.
Natural materials may differ in appearance from photographic examples.
The appearance and durability of a jewelry finish depend on its characteristics, the conditions of use, handling, environmental exposure, and maintenance.
Customers should review the material specifications and care instructions before purchase.
5. Individually Numbered Editions
Certain creations are individually numbered and may be presented as artist editions.
Numbering identifies an individual creation within the relevant edition or production sequence.
Unless a specific maximum edition size is expressly stated in the product description, individual numbering does not imply a predetermined production limit.
The artist retains discretion over the introduction, suspension, continuation, and discontinuation of designs, without affecting orders already contractually accepted.
The purchase of a physical numbered piece does not transfer intellectual property rights in the underlying artistic design.
6. Made-to-Order Production
LATTUADA Jewelry creations may be produced following the customer’s order rather than maintained in ready-to-ship inventory.
Where this applies, the product will be identified as Made to Order or Preorder.
Payment is collected when the order is placed.
Production begins according to the Seller’s artisanal schedule and the availability of the relevant materials.
The estimated preparation or dispatch timeframe will be stated in the product information before purchase.
Customers acknowledge that individual handcrafted production may require more time than the dispatch of an immediately available retail product.
Any delay affecting the agreed delivery arrangements will be handled in accordance with applicable law. Production delays do not eliminate statutory cancellation, delivery, or refund rights.
7. Prices and Payment
All product prices are displayed in euros (€).
The product price and applicable shipping charges are presented before payment.
Payments are processed securely through Stripe and through any additional payment methods expressly made available at checkout.
The customer must provide complete and accurate information necessary to complete the transaction.
An order confirmation will be sent to the email address provided during checkout.
Prices may be changed for future purchases. Price changes do not apply retroactively to an already accepted order.
The Seller may decline or cancel an order where there are legitimate grounds, including payment failure, reasonable indications of fraud, legal restrictions, or genuine inability to fulfill the order.
Where payment has already been collected and the order cannot lawfully be fulfilled, the appropriate refund will be issued in accordance with applicable law.
8. Shipping and Delivery
Products are shipped to the destinations available at checkout.
The rate shown at checkout for the selected destination is the applicable contractual shipping charge.
Delivery is arranged following completion of any applicable production period.
Estimated dispatch and delivery timeframes are communicated before purchase.
Shipping services may be unavailable for certain destinations because of carrier restrictions, customs regulations, or other legal requirements.
Tracking information will be provided when available from the carrier.
Risk of loss or damage during delivery transfers in accordance with mandatory applicable law. The Seller remains responsible for delivery to the extent required by such law.
Customers must provide an accurate shipping address. Additional costs resulting directly from incorrect information supplied by a customer may be charged where legally permitted.
9. International Customs Charges
For shipments outside the European Union, and certain territories subject to separate customs rules, import duties, taxes, and customs clearance charges may apply.
Unless expressly stated otherwise at checkout, these charges are not included in the product or shipping price and are payable by the recipient.
The Seller does not control charges imposed by customs authorities.
Customs documents will accurately identify the shipped merchandise and its commercial value.
Additional customs-related costs are not refundable by the Seller unless required by applicable law or caused by an error attributable to the Seller.
10. Strict Returns Policy
LATTUADA Jewelry does not offer a voluntary change-of-mind return, exchange, or refund policy beyond the rights required by applicable law.
Our creations are individually produced or finished by hand and are not supplied under a general commercial trial, rental, or satisfaction-guarantee arrangement.
We do not offer complimentary exchanges, extended return periods, or discretionary refunds as standard services.
A change of personal taste, a change of mind outside an applicable statutory withdrawal period, or a decision that a correctly described creation is no longer desired does not, by itself, entitle the customer to a refund.
Any exceptional commercial accommodation, if offered, must be expressly confirmed by the Seller in writing and does not establish an ongoing entitlement or modify the general policy.
Mandatory statutory withdrawal rights and remedies for defective or non-conforming products remain unaffected.
11. Statutory Right of Withdrawal — Eligible Consumers
Where the applicable consumer protection legislation grants a statutory right of withdrawal, that right will be respected.
For eligible EU distance purchases, the ordinary withdrawal period is 14 calendar days from receipt of the goods, subject to the applicable statutory rules.
The customer may exercise the right without stating a reason.
To exercise a statutory withdrawal right, the customer must communicate an unequivocal withdrawal decision within the applicable period.
Withdrawal may be communicated through Customer Service, the model withdrawal form provided below, or the dedicated online withdrawal function available on the website.
Bespoke and personalized creations
A statutory exception to withdrawal may apply where a product is genuinely made to the customer’s individual specifications or clearly personalized, in the circumstances established by applicable law.
Where this exception applies, its effect on withdrawal rights will be expressly disclosed before purchase.
Standard artistic designs produced after an order are not automatically exempt merely because they are handcrafted, individually numbered, or made to order.
12. Conditions for Statutory Returns
Where a statutory withdrawal right applies, the customer must return the goods within the applicable legal deadline, ordinarily 14 calendar days after communicating withdrawal.
The customer bears the direct cost of return shipping, unless the Seller has expressly agreed otherwise or applicable law provides otherwise.
The customer is responsible for arranging return transportation and should use secure, protective packaging suitable for delicate jewelry.
A tracked return service is strongly recommended, together with retention of proof of shipment.
The customer should return the creation with its accompanying items, including any edition certificate, where supplied.
Failure to return accompanying items, damage, or other circumstances affecting the condition or completeness of the returned creation may be relevant to an objectively justified assessment of diminished value, where permitted by law.
Customers may examine the goods to the extent necessary to establish their nature, characteristics, and functioning.
The statutory right of withdrawal is not a right to use a piece of jewelry extensively and then return it without accounting for the resulting loss of value.
The customer may be liable for diminished value resulting from handling beyond what was necessary to examine the product, in accordance with applicable law.
This may include, where supported by the facts:
- Scratches, dents, deformation, or surface damage resulting from use.
- Damage to plating or other finishes caused by handling beyond necessary inspection.
- Broken or damaged components caused by improper handling.
- Evidence of prolonged wear or other use exceeding reasonable examination.
- Missing or damaged accompanying components that materially affect the value of the returned creation.
Such circumstances are assessed individually. They do not automatically cancel a mandatory withdrawal right, but may justify a lawful deduction reflecting the proven loss of value.
The Seller may document the condition of returned goods through photographs, inspection notes, and other relevant evidence.
Any deduction will be based on an objective and legally supportable assessment, not an arbitrary penalty or predetermined restocking fee.
13. Refund Procedure
Where a valid statutory withdrawal is exercised, reimbursement will be handled within the deadlines and under the conditions established by applicable law.
For eligible EU withdrawals, reimbursement generally includes the product price and the cost of the least expensive standard outbound delivery option offered for the relevant purchase.
Supplementary delivery charges arising from the customer’s choice of a more expensive delivery service need not be refunded where the law permits.
Where permitted by law, the Seller will withhold reimbursement until the returned goods have been received or the customer has supplied evidence of having sent them back, whichever occurs first.
Returned creations may be inspected to assess their condition, completeness, and any objectively demonstrable reduction in value resulting from excessive handling.
Any lawful deduction for diminished value will be assessed and documented in accordance with applicable consumer protection legislation.
Refunds will be made using the original payment method unless an alternative is expressly agreed and legally permitted.
No additional refund administration or restocking fee will be imposed where prohibited by law.
14. Returns Outside Statutory Withdrawal Rights
For purchases not covered by a mandatory withdrawal or other applicable return right, no voluntary return or refund is offered for change of mind, personal preference, or ordinary dissatisfaction with a conforming product.
The Seller is not obliged to repurchase a correctly supplied creation or accept a return merely because the customer has used it, no longer wishes to own it, or considers its artistic appearance unsuitable to their personal taste.
Any mandatory consumer rights applicable in the customer’s jurisdiction remain unaffected.
15. Damage, Wear, and Improper Use
LATTUADA Jewelry creations are delicate artistic objects made with precious materials.
They require appropriate handling, storage, and maintenance.
Damage arising after delivery solely from misuse, accidents, external impacts, improper care, or ordinary wear is not, by itself, an original lack of conformity.
Depending on the circumstances, examples may include:
- Impact damage, crushing, bending, or deformation.
- Broken components caused by excessive force, pulling, twisting, or improper handling.
- Scratches and surface marks arising from use.
- Exposure to chemicals, perfumes, cosmetics, cleaning agents, chlorine, or other potentially damaging substances.
- Damage associated with prolonged exposure to moisture, perspiration, heat, or unsuitable storage conditions.
- Deterioration of surface finishes attributable to use or maintenance inconsistent with the product’s characteristics and care instructions.
- Damage caused by unauthorized alterations, unsuitable repairs, or improper cleaning.
Gold-plated jewelry has a surface coating that may change with use and environmental exposure.
Pearls and certain gemstones can be sensitive to mechanical impacts, chemical agents, and other external factors.
The Seller does not provide an additional commercial warranty against all forms of wear, accidental breakage, plating deterioration, or damage caused after delivery.
These exclusions apply only to the extent that the issue is not a defect or lack of conformity for which the Seller is legally responsible.
No provision excludes liability for a product that fails to meet the durability, quality, safety, or other requirements imposed by applicable consumer law.
16. Product Inspection and Claims
If a customer believes a product is defective or does not conform to the contract, they should contact the Seller and describe the issue.
The Seller may reasonably request:
- The order reference.
- A description of the reported issue.
- Photographs or other available evidence.
- Information about the circumstances in which the problem arose.
- Access to the product for inspection, where reasonably necessary.
The Seller reserves the right to examine the product and available evidence to determine whether the reported issue is consistent with an original lack of conformity, an inherent disclosed characteristic, ordinary wear, accidental damage, or improper handling.
Assessments will respect the applicable statutory allocation of the burden of proof.
Providing photographs or other supporting information is encouraged to facilitate assessment but does not replace or restrict mandatory consumer rights.
17. Statutory Legal Guarantee
Consumers benefit from the legal guarantee of conformity required by applicable law.
For consumers covered by the applicable EU rules, the statutory guarantee generally provides a minimum of two years from delivery, subject to any longer mandatory protection.
This guarantee concerns a lack of conformity for which the Seller is legally responsible.
It is not an unconditional guarantee against all damage occurring during the customer’s ownership of the product.
Where a legally relevant lack of conformity is established, statutory remedies may include repair, replacement, a proportionate price reduction, or termination of the contract, subject to the conditions and hierarchy established by applicable law.
Repair or replacement may be unavailable or disproportionate in certain circumstances, including where the creation is individually produced or genuinely irreplaceable. In such cases, the legal remedies applicable to the specific situation will be respected.
The customer is not automatically entitled to an immediate full refund merely by alleging a defect.
Equally, the Seller cannot refuse a legally required remedy solely because the creation is artistic, handcrafted, numbered, or made to order.
The Seller does not provide any separate lifetime guarantee or complimentary lifetime repair service.
18. Jewelry Care
Customers should treat their creations as delicate objects and follow the product-specific care guidance.
Unless the product instructions state otherwise, we recommend:
- Removing jewelry before sleeping, bathing, swimming, exercising, or undertaking activities involving impact or friction.
- Avoiding direct exposure to perfumes, cosmetic products, solvents, chlorine, and aggressive cleaning agents.
- Avoiding unnecessary contact with hard or abrasive surfaces.
- Keeping pearls and natural gemstones away from substances that may damage their surfaces.
- Storing jewelry separately in a clean, dry, and suitable environment.
- Cleaning only with methods appropriate to the materials and finishes.
These recommendations are intended to preserve the creation and reduce avoidable damage.
They do not exclude statutory rights where a product is legally non-conforming despite appropriate use.
19. Repairs and After-Sales Services
No free maintenance, re-plating, restoration, or repair service is provided beyond services required under applicable legal guarantees or expressly agreed in writing.
For damage not covered by a statutory remedy, the Seller may, at their discretion, consider whether a repair or restoration service is technically possible.
Any such service, where offered, will be subject to a separate quotation and prior agreement concerning cost, timing, and shipping arrangements.
The Seller is not obliged to restore damage resulting from misuse or accidental events where no legal obligation applies.
20. Intellectual Property and Authenticity
All LATTUADA Jewelry designs, visual concepts, photographs, illustrations, texts, artistic materials, and related intellectual creations remain protected by applicable intellectual property law.
Purchasing a physical jewelry piece does not transfer copyright, reproduction rights, design rights, or commercial exploitation rights in the underlying creation.
Edition numbering, certificates, and authenticity documentation identify the relevant physical creation where provided.
Customers may not reproduce, manufacture, distribute, or commercially exploit protected designs without authorization.
21. Liability and Applicable Law
These Terms & Conditions are governed by Italian law, subject to mandatory consumer protections that apply under relevant national or international private law.
No provision excludes liability where exclusion is prohibited, including mandatory liability concerning product safety, delivery, contractual conformity, or consumer rights.
Any limitation of liability applies only to the extent permitted by law and will not deprive consumers of mandatory remedies.
Where a dispute arises, the parties are encouraged to seek an appropriate resolution through direct communication.
Consumers retain the right to use any competent court or dispute-resolution procedure available under mandatory applicable law.
22. Privacy
Personal data collected through the online store is processed for payment, order management, delivery, customer service, and legal compliance.
Further information is available in our Privacy & Cookie Policy.
Purchasing a product does not automatically enroll the customer in marketing communications.
23. Changes to These Terms
The Seller may update these Terms & Conditions for future transactions.
The version applicable to a purchase is the version in effect when the relevant sales contract is concluded, subject to mandatory law.
Any changes will be published on this page.
24. Contact
LATTUADA Jewelry
Gianluca Lattuada
For orders, delivery inquiries, statutory withdrawal requests, and legally relevant product claims:
Website: https://gianlucalattuada.art
Model Withdrawal Form
Use this form only where a statutory withdrawal right applies.
To: Gianluca Lattuada — LATTUADA Jewelry
I hereby give notice that I withdraw from my contract for the sale of the following goods:
Product: __________________________
Order number: _____________________
Ordered on: ________________________
Received on: _______________________
Customer name: ____________________
Customer address: _________________
Date: _____________________________
Signature (only if submitted on paper): ___________________
This form may be sent electronically. Eligible customers may also use the dedicated online withdrawal function provided on the website.